Escalation Path

Reblaze Escalation Path

As a customer of Reblaze, you may escalate any reported Incident if you are not satisfied with the progress of the fault, or if response and repair times have not been met.

Your ticket will automatically be escalated according to the escalation matrix below. You can always contact the Reblaze help desk to receive confirmation about the escalation level of your ticket, or to request an escalation.

The escalation levels and the corresponding contacts are as follows:

Premium/Managed Customer

Incident Level	Escalation Time	Name and Contact Details
Critical	Non-Critical	Request
M1				Reblaze Help Desk Phone: [phone] [phone] (US toll free) Email: [e-mail]
M2	30 minutes	10 hours	48 hours	Mr. Yaniv Yagolnitzer COO Phone: [phone] Email: [e-mail]
M3	1 hour	12 hours	72 hours	Mr. Tzury Bar Yochay CTO Phone: [phone] Email: [e-mail]
M4	2 hours	24 hours	96 hours	Mr. Eyal Hayardeny CEO Phone: + 972522307300 Email: [e-mail]